Shipping policy

Thank you for shopping with us! Below is everything you need to know about how we deliver your order across India.

📍 Shipping Locations

We currently ship to all serviceable pin codes across India. If your area is unserviceable, we’ll notify you at checkout.

⏱ Order Processing Time

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next working day.

🚀 Shipping Time

• Metro Cities: 2–5 business days

• Non-Metro Areas & Remote Locations: 4–8 business days
  Delivery timelines may vary due to location, weather conditions, or courier delays.

💸 Shipping Charges

• Free Shipping on all prepaid orders above ₹999.

• For orders below ₹999:

  • Standard Shipping Fee: ₹59

• Cash on Delivery (COD): Additional ₹50

📦 Order Tracking

Once your order is shipped, you’ll receive an email or SMS with the tracking ID and a link to track your package in real time.

🔄 Delivery Attempts

Our courier partners will attempt delivery twice. If unreachable or undelivered, the order will be returned to us.

❗ Important Notes

• Please make sure your shipping address and contact number are accurate to avoid delays.

• In case of any delay or issue with your delivery, reach out to us at hello.creekstone@gmail.com.